Policy date: 01/01/2025

Version: 2025/07E

 

1.0 Introduction

Whilst the Firm shall do everything humanly possible to ensure that clients are satisfied with the services and products sold, the firm shall be ready to refund client funds in the unlikely event that the Client is not satisfied with our services or products in line with this policy.

This policy governs all our services including advisory, transactions, online sales and any other business that results into sales whether online based or physical. A refund shall be initiated after confirmation that the payment from the Client has reached our banks accounts.

2.0 Reason for Refund

The firm will refund the client money should the client demonstrate that there is a significant error in the product/document sold and such error cannot be remedied through issuance of another document or advisory. For documents, no refund shall be processed if document has already been downloaded and used.

No refunds may be issued for change of mind after the document has been downloaded.

No refunds may be issued if the Client funds have already been used to pay stamp duty, tax fees or disbursements in respect to the instructions duly undertaken on orders of the Client. In the event relating to tax payments, the Firm will provide information to the client who shall process the refund personally from the tax body in Uganda.

3.0 Timeframe

All refunds shall be initiated immediately but no refund shall be effected where notification from the client is not given 24 hours after the service or product has been consumed. Provided that if the notification is affected by a weekend or public holiday, the counting shall freeze until the next working day.

By order of Partners
DIT ADVOCATES